A legitimate refund request occurs when the event's organizer falls short of the promises made in the advertising.Your event's location, start time, venue, are what a buyer uses to determine if they want to attend an event. False advertising refers to any divergence from what was advertised when a buyer buys a ticket.
What constitutes an invalid refund request:
An invalid refund request is one made by a customer for a personal reason.Since the organization has no control over this, requesting a refund is not appropriate.
Refundeligibility requirements, with or without a nonrefundable badge:
1/ The
event was postponed. (In the event of a
postponement, the event organizer is responsible for notifyingALL ticket holders via email).
2/ Start
time was changed after the buyer made their purchase.
4/ The
venue was changed: If the organizer has no venue listed at the time of your purchase a refund is not valid.
5/ The
location was changed: If the organizer has no location listed at the time of your purchase a refund is not valid.
6/ Law enforcement abruptly stopped the event; in this situation, you can request a refund if your ticket wasn't scanned.
A refund is possible if the ticket was scanned soon after the buyer
gained entry to the event. A clear photo with a date/time stamp of when it was taken indicating that the event
was over. Preferably a photo of law enforcement is needed.
All refunds will be reviewed by
the organizer and can be declined at the discretion of the organizer once
the above mentioned for a valid refund are not met. Note: All service fees are
non-negotiable and non-refundable.
Approved refunds will be
processed and credited to the bank credit/debit card used to purchase your
ticket(s). Funds will be deposited to your account within five (5) to ten
(10) business days per the processing times of your financial institution.
If you have not received your refund within the specified timeframe,
please contact your financial institution.
The event ticket shouldn't be scanned for a refund request to be accepted. Your refund request is no longer valid if your event ticket was scanned, allowing you entry to the event.
Note: All service fees are non-negotiable and non-refundable.
Cancellation
Frontline Ticketing does not have the authority to cancel any event; this is at the sole discretion of the Event Organizer. If an event has been cancelled all funds will be automatically refunded back to the buyer and credited to the bank credit/debit card used to purchase your ticket(s).
Funds cannot be sent another debit/ credit card, via cash App or Zelle payment.
In the event of a cancellation the event organizer is responsible for notifying ALL ticket holders via email. Note: All service fees are non-negotiable and non-refundable.
Contact
Please contact the organizer for any event information.
Go to the event page under Event Details and use the listed contact email.
