Last Updated: January 11, 2023.
Registration Rules for User Conduct And Use Of The Service
You MUST be at least 18 years old to register and use the Service.
If you are a user who signs up for the Service, the company will create a personalized account, which includes a unique username, password and date of birth to access the Service and allow you to receive messages from the Company. You agree to notify us immediately of any unauthorized use of your password and / or account. The Company will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your member(s) name, password and / or account.
Your permission to use the Site is conditioned upon the following Use Restrictions and Conduct Restrictions: You agree that you will not under any circumstances:
- post any information that is abusive, threatening, obscene, defamatory, libellous, or racially, sexually, religiously, or otherwise objectionable and offensive.
- use the service for any unlawful purpose or for the promotion of illegal activities.
- attempt to, harass, abuse or harm another person or group.
- use another user's account without permission.
- provide false or inaccurate information when registering an account.
- interfere or attempt to interfere with the proper functioning of the Service.
- make any automated use of the system or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure.
- bypass any robot exclusion headers or other measures we take to restrict access to the Service or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data.
- publish or link to malicious content intended to damage or disrupt another user's browser or computer.
Posting And Conduct Restrictions
When you create your own personalized account, you may be able to provide (“User Content”). You are solely responsible for the User Content that you post, upload, link to or otherwise make available via the Service. You agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. The Company, however, reserves the right to remove any User Content from the Service at its discretion.
The following rules pertain to User Content. By transmitting and submitting any User Content while using the Service, you agree as follows:
- You are solely responsible for your account and the activity that occurs while signed in to or while using your account.
- You will not post information that is malicious, false or inaccurate.
- You will not submit content that is copyrighted or subject to third party proprietary rights, including privacy, publicity, trade secret, etc., unless you are the owner of such rights or have the appropriate permission from their rightful owner to specifically submit such content; and
- You hereby affirm we have the right to determine whether any of your User Content submissions are appropriate and comply with these Terms of Service, remove any and / or all of your submissions, and terminate your account with or without prior notice.
You understand and agree that any liability, loss or damage that occurs as a result of the use of any User Content that you make available or access through your use of the Service is solely your responsibility. The Company is not responsible for any public display or misuse of your User Content. The Company does not, and cannot, pre-screen or monitor all User Content. However, at our discretion, we, or the technology we employ, may monitor and / or record your interactions with the Service.
Online Content Disclaimer
Opinions, advice, statements, offers, or other information or content made available through the Service, but not directly by the Company, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. The Company does not guarantee the accuracy, completeness, or usefulness of any information on the Service and neither does the Company adopt nor endorse, nor is the Company responsible for the accuracy or reliability of any opinion, advice, or statement made by parties other than the Company. The Company takes no responsibility and assumes no liability for any User Content that you, any other user or posts or sends over the Service. Under no circumstances will the Company be responsible for any loss or damage resulting from anyone's reliance on information or other content posted on the service or transmitted to users.
Links To Other Sites And / Or Materials
As part of the Service, the Company may provide you with convenient links to third party web site(s) (“Third Party Sites”) as well as content or items belonging to or originating from third parties (the “Third Party Applications, Software or Content”). These links are provided as a courtesy to Service subscribers. The Company has no control over Third Party Sites, Applications, Software or Content or the promotions, materials, information, goods or services available on their Sites. Such Third Party Sites and Applications, Software or Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by the Company, and the Company is not responsible for any Third Party Sites accessed through the Site or any Third Party Applications, Software or Content posted on, available through or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software or Content. Inclusion of, linking to or permitting the use or installation of any site or any Third-Party Applications, Software or Content does not imply approval or endorsement thereof by the Company. If you decide to leave the Site and access the Third-Party Sites or to use or install any Third-Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Site or relating to any applications you use or install from the site.
Copyright Complaints and Copyright Agent
- Termination of Repeat Infringe Accounts: The Company respects the intellectual property rights of others and requests that the users do the same. The Company has adopted and implemented a policy that provides for the termination in appropriate circumstances of users of the Service who are repeat infringers The Company may terminate access for participants or users who are found repeatedly to provide or post protected third-party content without necessary rights and permissions.
- Take-Down Notices: If you are a copyright owner or an agent thereof and believe, in good faith, that any materials provided on the Service infringe upon your copyrights, you may submit a notification pursuant by sending the following information in writing to the Company's designated copyright agent at Frontline Ticketing LLC:
- The date of your notification.
- A Physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
- A description of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are recovered by a single notification, a representative list of such works at that site.
- A description of the material that is claimed to be infringing or to be the subject of infringing activity and information sufficient to enable us to locate such work.
- Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and / or email address.
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
- Counter-Notices: If you believe that your User Content that has been removed from the Site is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the content in your User Content, you may send a counter-notice containing the following information to our copyright agent using the contact information set forth above:
- Your physical or electronic signature.
- A description of the content that has been removed and the location at which the content appeared before it was removed.
- A statement that you have a good faith belief that the content was removed as a result of mistake or a misidentification of the content; and
- Your name, address, telephone number, and email address, a statement that you consent to the laws of New York and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
If a counter-notice is received by the Company copyright agent, the Company may send a copy of the counter-notice to the original complaining party informing such person that it may reinstate the removed content in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may (in the Company's discretion) be reinstated on the Site in 10 to 14 business days or more after receipt of the counter-notice.
By posting any User Content via the Service, you expressly grant, and you represent and warrant that you have a right to grant, to the Company a royalty-free, sub licensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, publicly perform, publicly display, and make derivative works of all such User Content and your name, voice, and / or likeness as contained in your User Content, if applicable, in whole or impart, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Service.
You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights of any kind related to the Service, including applicable copyrights, trademarks and other proprietary rights. Other product and business names that are mentioned on the Service may be trademarks of their respective owners. We reserve all rights that are not expressly granted to you under this Agreement.
Email May Not Be Used to Provide Notice
Communications made through the Service's e-mail and messaging system, will not constitute legal notice to the Company or any of its officers, employees, agents or representatives in any situation where notice to the Company is required by contract or any law or regulation.
User Consent to Receive Communications in Electronic Form
Frontline Ticketing is not responsible for the retrieval of any tickets purchased.
Once your purchase order has been confirmed you will be redirected to the “Order complete page”.
There are three (3) options to obtain your ticket once your payment was successful:
- An email with your ticket attached is sent instantly to the email address on file, please also check your spam folder.
- You can select the download feature that is populated once your purchase has been completed, click to view your tickets and save.
- You can log into your Frontline Ticketing account and select the “My Tickets” tab.
- A ticket link will be sent to the phone number on file.
We may also use your email address, to send you other messages, including information about the Company and special offers. You may opt out of such email by changing your account settings or sending an email to Frontline Ticketing LLC.
Opting out may prevent you from receiving messages regarding the Company or Special Offers.
On your behalf, Frontline Ticketing will respond to any chargeback disputes. The funds associated with the challenged ticket(s) will be taken out of your escrow account and placed on hold. Additionally, there is a processing charge, the amount of which varies based on the payment processor where the dispute was filed. Frontline Ticketing cannot waive the processing fees.
Frontline will email you as soon as updates are received. If you win the dispute(s), your funds will be refunded to your escrow account.
Payouts to your event will be postponed for two weeks (10 business days) as we evaluate the situation considering potential chargeback dispute claims in the future, and how we proceed.
Frontline Ticketing will match the amount of funds placed on hold by the payment processor and hold it for six (6) months in anticipation of future potential claims. A buyer has approximately six (6) months following the conclusion of your event to submit a chargeback claim. So, to protect Frontline from any negative balance, your funds will remain on hold for 6 months.
If chargeback dispute(s) are generated after your funds have been released to you, a negative balance will be placed on your escrow account. Frontline Ticketing will deduct funds from your escrow account with your next upcoming paid event.
Bank Account Verification
We verify your bank account information which helps to protect against fraud, illegal activity and abuse by verifying your bank account.
Note: There is a mandatory security hold before any funds is deposited into your bank account provided. You will be sent a small verification amount to your bank account, upon receiving the deposited fund you will be asked to confirm the amount deposited into your account before any funds are transferred. No funds / payouts will be deposited until this process is completed. It is your sole responsibility to notify Frontline Ticketing when you have received the deposited funds by phone or email.
By Phone you are required to confirm your FLT ID and supporting Pin before any information can be received by the Frontline rep.
This information can be found in the contact us tab on your dashboard.
BY email you will be required to input in the subject line: Fund Confirmation / FLT ID FLT-XXXXXXXXX. In the body of the email, confirm the amount received in your bank account.
Once your bank account information has been confirmed you will see a Green Check mark indicating that your information has been verified.
Effective Immediately: In accordance with the US federal requirements (IRS), a 1099-K form is issued when you sell more than $600.00 in sales annually.
Any delay in submitting your tax information will result in payout delays.
What constitutes as a legitimate refund request?
A legitimate refund request occurs when the event's organizer falls short of the promises made in the advertising. Your event's location, start time, venue, are what a buyer uses to determine if they want to attend an event. False advertising refers to any divergence from what was advertised when a buyer buys a ticket.
What constitutes an invalid refund request:
An invalid refund request is one made by a customer for a personal reason. Since the organization has no control over this, requesting a refund is not appropriate.
Refund eligibility requirements, with or without a nonrefundable badge:
1/ The event was postponed. (In the event of a postponement, the event organizer is responsible for notifying ALL ticket holders via email).
2/ Start time was changed after the buyer made their purchase.
3/ Start time delayed by more than two hours. A clear photo with a date/time stamp of when it was taken indicating that the event's doors were still closed (buyers are not allowed in) is required to support your refund request in this case.
4/ The venue was changed: If the organizer has no venue listed at the time of your purchase a refund is not valid.
5/ The location was changed: If the organizer has no location listed at the time of your purchase a refund is not valid.
6/ Law enforcement abruptly stopped the event; in this situation, you can request a refund if your ticket wasn't scanned. A refund is possible if the ticket was scanned soon after the buyer gained entry to the event. A clear photo with a date/time stamp of when it was taken indicating that the event was over. Preferably a photo of law enforcement is needed.
- All refunds will be reviewed by the organizer and can be declined at the discretion of the organizer once the above mentioned for a valid refund are not met.
Note: All service fees are non-negotiable and non-refundable.
- Approved refunds will be processed and credited to the bank credit/debit card used to purchase your ticket(s). Funds will be deposited to your account within five (5) to ten (10) business days per the processing times of your financial institution. If you have not received your refund within the specified timeframe, please contact your financial institution.
- Note: All service fees are non-negotiable and non-refundable.
- Frontline Ticketing does not have the authority to cancel any event; this is at the sole discretion of the Event Organizer. If an event has been cancelled all funds will be automatically refunded back to the buyer and credited to the bank credit/debit card used to purchase your ticket(s).
- Funds cannot be sent another debit/ credit card, via cash App or Zelle payment.
- In the event of a cancellation the event organizer is responsible for notifying ALL ticket holders via email.
Note: All service fees are non-negotiable and non-refundable.
The service is provided “as is,” without warranty of any kind. Without limiting the foregoing, the company expressly disclaims all warranties, whether express, implied or statutory, regarding the service including without limitation any warranty of merchantability, fitness for a particular purpose, title, security, accuracy and non-infringement. Without limiting the foregoing, the company makes no warranty or representation that access to or operation of the service will be uninterrupted or error free. You assume full responsibility and risk of loss resulting from your downloading and / or use of files, information, content or other material obtained from the service. Some jurisdictions limit or do not permit disclaimers of warranty, so this provision may not apply to you.
Limitation Of Damages Release
To the extent permitted by applicable law, in no event shall the company, its affiliates, directors, or employees, or its licensors or partners, be liable to you for any loss of profits, use, or data, or for any incidental, indirect, special, consequential or exemplary damages, however arising, that result from (a) the use, disclosure, or display of your user content; (b) your use or inability to use the service; (c) the service generally or the software or systems that make the service available; or (d) any other interactions with the company or any other user of the service, whether based on warranty, contract, tort (including negligence) or any other legal theory, and whether or not the company has been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. Some jurisdictions limit or do not permit disclaimers of liability, so this provision may not apply to you.
If you have a dispute with one or more organizers or a merchant of a product or service that you review using the Service, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
If any part of this Agreement is held invalid or unenforceable, that portion of the Agreement will be construed consistent with applicable law. The remaining portions will remain in full force and effect. Any failure on the part of the Company to enforce any provisio